Operations Manager - Academic (National Office) - OPERAT02
Applications accepted until:
Number of Openings

Campus/Business Unit:

Vega School - National Office

Direct Reporting Line:

Operations Manager

Job Purpose:

Manages and plans academic operations and student support to ensure efficiency and a customer service orientation on campuses.


Master's Degree is preferable. A Honour's degree is the minimum requirement.

Functional Competencies:

Strong interpersonal skills.

Exceptional communication skills - both verbal and written.

Analytical and problem solving skills.

Leadership abilities to guide, influence, motivate and develop staff.

Strong organisational, planning and time management skills.

Work Experience:

A minimum of 3 years relevant work experience in the tertiary education sector.

Key Performance Area:

Management of Academic Operations across qualifications and short courses, on full-time and part-time basis across modes of delivery (contact/online):

- Manages all academic administrative processes ie. registration, admissions, student orientation, assessment cycles, moderation processes, results release.

- Manages the implementation of graduation and certification requirements.

- Reviews and approves all national communications relating to academic operations before being rolled out to campuses.

- Manages phase-out qualifications, communication and tracking thereof.

- Manages escalated campus queries and make decisions in line with IIE policies.

- Manages the national student communication plan.

- Implements an annual student survey and provides recommendations to the national and campus teams.


Guiding Relationship Navigation and Student Support:

- Manages relationship navigation and ensures a strong customer orientation.

- Tracks and reports on student support initiatives ie. Academic Literacy Programme, Digital Competency Assessments, Numeracy Support Tutorials, Honours non-cognate workshops.

- Works with National Teching & Learning Manager to ensure that there is synergy between operational delivery and academic requirements of support initiatives.


Brand IIE Compliance Management:

- Represents the Brand on IIE Committees, e.g. Faculty Board, Academic Forum to ensure compliance of all IIE regulations on campus.

- Ensures that IIE requirements for sites of delivery are being adhered to on the sites, e.g. audit functions, compliance checks.

Working Conditions:

  • Campus Environment.


Equity Statement:

  • Preferably equity candidate.


Please note that ONLY candidates who meet the requirements will be considered for this role, only successful candidates will be contacted within two weeks of applying. If you have not heard from us within two weeks of applying consider your application unsuccessful.