Campus/Business Unit:Vega School - Bordeaux Campus
Direct Reporting Line:Senior ICT Support
To provide regional ICT Desktop Support (Level 100) to team members in order for each campus to maximise profitability.
07:00 - 16:00 or 10:00 - 19:00 or 12:00 to 21:00 Monday to Thursday
08:00 - 17:00 Fridays
08:00 to 13:00 Saturdays
(Shifts are rotated on a weekly basis which is recorded on a roster that is determined at the beginning of the year and scheduled for the entire year).
Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +
Good interpersonal skills including willingness to assist, communication and follow up.
Computer literacy and systems administration.
Time management, organisational skills, willing to work flexible hours.
Initiative and problem solving prowess.
Ability to cope in a pressurd environment.
Internship for 6+ months
Key Performance Area:
Answers, evaluates, and prioritises logged requests for assistance from users requiring assistance with catalog of services requests.
Logs and tracks calls using incident and problem management database provided through the service desk.
Handles problem recognition, research, isolation and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.
Software and Hardware Installations and Support for Software and Hardware Installations
Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Sets up and support for boardrooms or for training use.
Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.
Information Technology Administrative Functions
Liaises with service providers on information technology equipment and repairs and maintenance thereof.
Administers assets by updating the hardware and software asset register that includes asset disposal.
Administers licensing in the software license bank.
Maintains the information technology store room, server room and office by keeping it neat and tidy and free of any health and safety risks.
Trains and orients staff on use of hardware and software.
Physical Job Requirements:
- Campus Environment.
- Preferably equity candidate.