Campus/Business Unit:Vega School - Pretoria Campus
Direct Reporting Line:Campus Principal
Co-ordinates, plans and schedules the day to day activities of ICT support staff and assists the team to provide technical and training support services. Provides on the job training to team members and feedback regarding job performance and progress. Co-ordinates systems installations and assists to retrieve stored data. Investigates and resolves system malfunctions or escalates accordingly. Liases with staff to achieve effective problem resolution.
- Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) in CCNA1 / MCSE / MCTIP
- Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP
2 years ICT Support/Service Desk agent experience.
Key Performance Area:
Conducts daily checks on the IT infrastructure (LAN, WLAN, WAN, etc) to monitor up time requirements and ensure that systems are running optimally.
Installs new servers when required.
Coordinates the deployment of systems and infrastrucutre within the campus.
Diagnostics and troubleshooting where applicable and escalation to necessary internal or external parties where necessary.
Fulfiles appropriate access requirements.
Interaction and liaison with vendors or service providers for support and troubleshooting, where necessary.
Monitors IT security systems and does periodic tests and checks to ensure that everything is in order.
Diagnose and troubleshoot hardware and software issues that are escalated from ICT Supports.
Maintains campus software licences and ensures that campus equipment is licenced correctly.
Ensures that critical and security updates are applied to servers and workstations.
Ensure that the campus has the necessary IT support during regular operational hours.
Coordinates campus IT staff activities. Oversees and allocates service desk requests accordingly.
Provides mentorship to ICT Supports.
- Campus environment.
- Preferably equity candidates.